800-522-1677

Privacy Policy

Last updated: 11/30/25

This Privacy Policy describes how Medicare and Prescription Services (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our website, www.illinoismedicare.com (the “Site”), and when you contact us about Medicare or other insurance products and services.

By using the Site or providing us with your information, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use the Site.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide Directly

You may choose to provide information to us when you:

  • Request a quote or information about Medicare or other insurance products;
  • Fill out a form on the Site (such as a contact form or quote request form);
  • Schedule a meeting or phone consultation;
  • Sign up for our newsletter or other communications; or
  • Communicate with us by phone, email, mail, or other means.

This information may include:

  • Full name;
  • Mailing address;
  • Phone number;
  • Email address;
  • Date of birth and general demographic information (such as age range);
  • Details about your current insurance coverage and insurance needs;
  • Limited health-related information that you choose to share in connection with obtaining insurance quotes or coverage options; and
  • Any other information you choose to provide.

1.2 Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect certain information about your device and your use of the Site, including:

  • IP address;
  • Browser type and version;
  • Device type and operating system;
  • Pages you view and links you click;
  • Dates and times of your visits; and
  • Referring URLs and general location information (such as city and state, when available).

We may use cookies, web beacons, and similar technologies to collect this information. You can adjust your browser settings to refuse cookies or to alert you when cookies are being set, but some parts of the Site may not function properly without them.

1.3 Information from Third Parties

We may receive information about you from insurance carriers, marketing partners, referral sources, or other third parties in connection with providing our services. We may combine this information with information we already have about you.

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

  • Providing you with information, quotes, and recommendations about Medicare and other insurance products;
  • Helping you compare and evaluate insurance options that may meet your needs and budget;
  • Responding to your requests, questions, and communications;
  • Scheduling and managing appointments and follow-up communications;
  • Submitting or assisting with applications or enrollments with insurance carriers or related services, at your request;
  • Maintaining and improving the Site, our services, and user experience;
  • Sending you newsletters, updates, and marketing communications (where permitted by law and your preferences);
  • Protecting the security and integrity of our systems;
  • Complying with applicable laws, regulations, and legal processes; and
  • Any other purpose that we describe at the time we collect your information or with your consent.

3. How We Share Your Information

We may share your information in the following ways:

3.1 Insurance Carriers and Related Service Providers

To provide you with insurance quotes, options, and services you request, we may share your information with:

  • Insurance carriers and plan administrators;
  • Third-party quote, enrollment, or policy management platforms; and
  • Other insurance-related vendors involved in processing your requests or applications.

3.2 Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf, such as:

  • Website hosting and maintenance;
  • Data analytics;
  • Email and communication services;
  • Customer relationship management (CRM) systems; and
  • Appointment scheduling tools and similar platforms.

These service providers are authorized to use your information only as necessary to provide services to us.

3.3 Legal and Compliance

We may disclose your information when we believe in good faith that disclosure is necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests;
  • Protect and defend our rights, property, or safety, or that of our clients or others; or
  • Investigate or prevent fraud or other unlawful activity.

3.4 Business Transfers

If we are involved in a merger, acquisition, sale of assets, reorganization, or similar business transaction, your information may be transferred as part of that transaction, as permitted by law.

3.5 With Your Consent

We may share your information for any other purpose disclosed to you at the time of collection, with your consent.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Help the Site function properly;
  • Understand how visitors use the Site;
  • Improve performance and user experience; and
  • Support our marketing and outreach efforts.

You can typically set your browser to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of the Site may become inaccessible or not function properly.

5. Your Choices and Rights

5.1 Updating Your Information

If you would like to review, update, or correct the information we have about you, please contact us using the information in the “Contact Us” section below.

5.2 Marketing Communications

If you no longer wish to receive marketing emails from us, you may follow the unsubscribe instructions in those emails or contact us to update your preferences. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your relationship with us (such as appointment reminders or service updates).

5.3 State-Specific Privacy Rights

Depending on where you live, you may have additional privacy rights under applicable state laws (for example, rights related to accessing, correcting, or deleting your personal information, or limiting certain types of data sharing). To exercise any such rights, please contact us using the information below. We will respond to your request as required by applicable law.

6. Data Security

We use reasonable physical, technical, and administrative safeguards designed to protect the information we collect. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Websites

The Site may contain links to third-party websites, including insurance carriers, enrollment platforms, and other resources. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review the privacy policies of any websites you visit.

8. Children’s Privacy

The Site is intended for use by adults and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it as required by applicable law. If you believe a child under 13 has provided us with personal information, please contact us.

9. Retention of Your Information

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period may vary depending on the type of information and applicable legal or regulatory requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Any changes will become effective when we post the updated Privacy Policy on the Site. Your continued use of the Site after any changes means you accept the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any applicable privacy rights, please contact us:

Medicare and Prescription Services
Phone: 800-522-1677
Website: Contact Us Page